Hotel Front Desk Manager

2 months ago


Kansas City, Missouri, United States Holiday Inn Express Kansas City Downtown Full time

Job Summary

We are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Holiday Inn Express Kansas City Downtown. As a key member of our front office team, you will be responsible for ensuring that every guest has an exceptional stay with us.

Key Responsibilities

  • Lead operations at the front desk and ensure seamless guest experiences
  • Generate occupancy reports and compile financial information for senior management
  • Manage the front desk budget and procure office supplies as needed
  • Supervise current front desk staff and train new hires to deliver exceptional customer service and implement hotel policies
  • Interact with guests in-person and over the phone, respond to inquiries, and resolve any guest complaints

Requirements

  • Experience with MS Office and bookkeeping skills desired
  • Excellent communication, management, and multitasking skills
  • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
  • 1 year of previous experience working in the hospitality industry
  • High school diploma or equivalent certification required (GED)

What We Offer

  • Vacation time
  • Sick leave
  • Health, dental, and vision insurance
  • Employee rate for hotel stays around the world
  • Same-day pay


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