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Senior Patient Access Representative

2 months ago

Morgan City, Louisiana, United States Ochsner Clinic Foundation Full time
Job Summary

We are seeking a highly skilled and detail-oriented Senior Patient Access Representative to join our team at Ochsner Clinic Foundation. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients and guests, ensuring accurate and timely collection of patient data, and resolving any issues that may arise during the registration process.

Key Responsibilities
  • Provide excellent customer service to patients and guests, responding to their inquiries and concerns in a professional and courteous manner.
  • Collect and verify patient demographic and insurance information, ensuring accuracy and completeness.
  • Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due, informing patients of their financial responsibility.
  • Research and resolve complaints regarding customer service, registration, authorization, or scheduling.
  • Monitor and maintain productivity and accuracy, meeting departmental goals and maintaining records documenting activity.
  • Collaborate with team members to improve quality assurance scores and resolve any issues that may impact registration efficiency.
Requirements
  • High School diploma or equivalent required; additional degrees, business training, experience, and/or certifications may be combined to meet minimum qualifications.
  • 3 years of direct experience in a hospital, clinic, business services/revenue cycle, front-line registration, financial counseling, or direct experience in a healthcare environment.
  • Proficiency with Windows-style applications and keyboard required.
  • Effective verbal and written communication skills, with the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Preferred Qualifications
  • Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification).
Work Environment

This role requires the ability to sit for prolonged periods, with occasional walking or standing. The incumbent works in a patient care area, interacts with patients, and may be exposed to hazardous medications or hazardous waste within the environment.

Benefits

Ochsner Clinic Foundation offers a comprehensive benefits package, including medical coverage, dental coverage, vision coverage, life insurance, and accidental death and dismemberment (AD&D) coverage, as well as short-term and long-term disability, retirement plan, paid-time off, paid holidays, and paid parental leave.