Hotel Front Desk Associate

4 days ago


Kansas City, Missouri, United States Hotel Lotus Stadium Full time

Job Summary: We're seeking a highly skilled and professional Hotel Front Desk Associate to join our team at Hotel Lotus Stadium. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:

  • Guest Services: Welcome and register guests, manage their information, and provide keys and room assignments.
  • Communication: Handle customer complaints, take incoming calls, and respond to online and in-person room booking requests.
  • Bookkeeping: Maintain accurate and up-to-date guest account information.
  • Collaboration: Work with the housekeeping staff to ensure rooms are ready for new guests.

Requirements:

  • Communication Skills: Excellent verbal and written communication skills, with the ability to handle stressful situations.
  • Technical Skills: Working knowledge of Microsoft Office and reservation management systems.
  • Experience: 1+ year of hotel industry experience or related job preferred.
  • Education: High school diploma or equivalent required.

Compensation: $15 - $17 hourly


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