Customer Care Specialist

2 weeks ago


Bossier City, Louisiana, United States Wyndham Hotels & Resorts Full time

Position: Hospitality Service Representative

Company Overview:

Wyndham Hotels & Resorts is a premier hotel franchisor and management entity, recognized globally for its extensive portfolio of brands. With a presence in over 80 countries, we are committed to delivering exceptional experiences to travelers through our diverse collection of hotel offerings.

Job Summary:

The Hospitality Service Representative plays a crucial role in ensuring that guests receive attentive, friendly, and efficient service from the moment they arrive until their departure. This position is essential in maximizing room occupancy and revenue while maintaining high standards of guest satisfaction.

Key Responsibilities:

  1. Welcome and greet all guests at the Front Desk, ensuring a warm and inviting atmosphere.
  2. Assist guests with check-in and check-out processes in a courteous and efficient manner.
  3. Provide information regarding hotel services, amenities, and local attractions.
  4. Handle guest inquiries and resolve any issues with professionalism and care.
  5. Maintain accurate records of guest interactions and transactions.
  6. Ensure the Front Desk area is organized and presentable at all times.
  7. Participate in ongoing training and development to enhance service skills.

Qualifications:

High School diploma or equivalent is required. Previous experience in hospitality or customer service is preferred. Strong communication skills, both verbal and written, are essential. Candidates should be comfortable using computer systems and have the ability to multitask effectively.

Physical Requirements:

This role may require standing for extended periods and lifting light objects. Flexibility in scheduling is important to meet the needs of the hotel.

Company Commitment:

At Wyndham Hotels & Resorts, we value our team members and strive to create a supportive and inclusive work environment. We are dedicated to providing opportunities for growth and development within the hospitality industry.



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