Administrative Customer Service Specialist

1 week ago


Torrance, California, United States celprogen Full time
Job Overview

The Celprogen Unit is seeking a proactive and detail-oriented Administrative Customer Service Specialist to provide comprehensive support to the Sales and Shipping departments. This role is essential in ensuring smooth operations within our organization.

Key Responsibilities

The selected candidate will be responsible for a variety of administrative tasks, including but not limited to:

  • Managing schedules and organizing meetings efficiently.
  • Coordinating the procurement of office and laboratory supplies.
  • Facilitating purchase order processes.
  • Arranging travel logistics and preparing expense documentation as necessary.
  • Assisting in the creation of presentations and reports.
  • Maintaining organized departmental files and records.
  • Handling administrative tasks as assigned by management.
  • Updating and managing distribution and contact lists.
  • Overseeing mailings and courier services.
  • Supporting relationships with external vendors and experts.
  • Participating in project teams within the department.
  • Providing backup support to other departments as needed.
  • Coordinating local meetings, including travel arrangements and visitor accommodations.
  • Preparing meeting agendas and documenting action items.
  • Assisting with special projects as directed by leadership.
  • Generating sales orders and sending quotes to clients.
  • Following up with customers regarding orders and inquiries.
  • Assisting with shipping and receiving tasks.
  • Managing phone communications.
  • Utilizing QuickBooks for product updates on the website.
Qualifications

Basic Qualifications:
• Associate's degree with 2 years of experience in Administrative Customer Support
• OR High school diploma/GED with 4 years of experience in Administrative Customer Support

Preferred Qualifications:
• Positive, solution-focused attitude
• Strong organizational skills with the ability to manage multiple calendars
• Detail-oriented with proven skills in task management
• Excellent planning skills for travel and meetings
• Effective communication skills with external customers
• Proficient in QuickBooks, Outlook, Excel, and PowerPoint
• Strong time management abilities
• Capability to prioritize urgent projects
• Excellent project management skills
• Composed under pressure
• Experience in the biopharma or biotech sector is a plus
• 5+ years of experience in a supportive administrative role for large teams across various levels.

Celprogen is dedicated to advancing stem cell biology to improve the lives of patients facing serious health challenges. Our mission involves utilizing cutting-edge human genetics to explore disease complexities and enhance our understanding of stem cell biology. As a pioneer in stem cell biotechnology since 2002, Celprogen is committed to developing innovative therapeutics that address significant medical needs.



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