Customer Service Specialist
2 weeks ago
Job Type: Full-time
About the RoleRare Collectibles TV, LLC (RCTV) is seeking dedicated Full-Time Customer Service Specialists to join our dynamic team. This role is based in our Call Center and requires availability for shifts from Thursday to Sunday, including late evening hours.
Key Responsibilities- Handle incoming calls from prospective customers.
- Assess customer needs and provide responses in a professional and courteous manner.
- Collaborate with internal teams to enhance the customer experience.
- Inform callers about the various products featured in our televised promotions.
- Ensure a positive customer interaction throughout the call.
- Hourly wage of $18, with potential for incentive bonuses.
- Comprehensive benefits package including Medical, Dental, Disability, and Life insurance, along with paid vacation and holidays.
- 401(k) plan with company matching contributions.
We are looking for individuals who:
- Exhibit strong verbal and written communication skills.
- Can establish rapport with a diverse range of customers.
- Possess a positive attitude and eagerness to learn.
- Demonstrate excellent interpersonal skills and adaptability in various situations.
- Have proficient data entry capabilities.
- Are committed to delivering exceptional customer service.
- Ability to sit and work at a computer for extended periods.
- Reliability and punctuality are essential in our work environment.
- Availability to work on weekends is mandatory.
- Must have reliable transportation.
Established in 2014, RCTV specializes in television sales and e-commerce, focusing on rare and historical collectible coins. Our mission is to provide collectors worldwide with high-quality rare coins at accessible prices. We prioritize educating our customers about the history and significance of their purchases, ensuring an enriching experience.
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