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Customer Service Order Specialist

2 months ago

Torrance, California, United States Aston Carter Full time

Position Overview:

We are in search of a Customer Service Order Specialist to join our dynamic team.

Job Responsibilities:

The ideal candidate will possess a minimum of 3 years of experience in a customer service capacity, ideally within a call center or Direct-to-Customer setting. This position necessitates expertise in CRM platforms and various customer service applications.

Key Qualifications:

  • Hard Skills:
    • Proven experience in a customer service role within a call center environment
    • Proficiency in CRM systems
    • Familiarity with customer service software
    • Experience with KPIs or performance metrics
  • Soft Skills:
    • Exceptional phone and email communication skills
    • Strong interpersonal abilities
    • Excellent organizational capabilities
    • Ability to manage multiple tasks simultaneously
    • Meticulous attention to detail
    • Flexibility to adapt to shifting priorities
    • Positive demeanor
    • Self-driven and results-oriented

Work Environment:

This role is fully on-site, providing a vibrant and fast-paced call center atmosphere with a casual dress code.

About Aston Carter:

Aston Carter specializes in delivering exceptional corporate talent solutions to a diverse clientele globally. Our focus spans across various sectors including accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative roles. We leverage our extensive recruiting expertise and broad network to meet the evolving demands of our clients and talent community with agility and excellence.

Diversity, Equity & Inclusion:

At Aston Carter, we are committed to fostering a culture of diversity and inclusion, recognizing it as essential to the success of our workforce. Our DE&I initiatives include:

  • Recruiting diverse talent
  • Creating an inclusive environment through ongoing self-reflection
  • Building a culture of care, engagement, and recognition
  • Providing growth opportunities for all employees

We are an equal opportunity employer and welcome applications from all individuals without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.