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Customer Service Administrator
2 months ago
Job Summary: We are seeking a highly skilled Customer Service Administrator to join our team at OSI Systems. As a ServiceMax Administrator, you will be responsible for configuring, maintaining, and optimizing the ServiceMax system to support the efficient and effective delivery of field services, enhance customer satisfaction, and improve overall business operations.
Key Responsibilities:- Technical Proficiency: Experience with ServiceMax, including configuration, customization, and administration.
- Salesforce Knowledge: Familiarity with Salesforce, as ServiceMax is built on the Salesforce platform.
- Integration Skills: Ability to integrate ServiceMax with other systems and tools.
- Customization: Proficiency in customizing ServiceMax to meet business requirements.
- User Management: Managing user profiles, permissions, and access control.
- Data Management: Handling data imports, exports, and data quality.
- Field Service Processes: Knowledge of field service operations, workflows, and best practices.
- Problem-Solving: Ability to analyze business needs and translate them into system configurations.
- Stakeholder Interaction: Effective communication with end-users, stakeholders, and cross-functional teams.
- Training and Support: Providing training and support to ServiceMax users.
- Education: Associate's degree required. Years of experience may substitute in lieu of degree.
- Experience: 5+ years' experience using Sales Force and or Service Max desired.
- Certifications: ServiceMax Administrator Certification preferred. Relevant Salesforce certifications a plus.
- Skills: Customer interface and communication skills, both verbal and written, are a must. Ability to effectively use Microsoft office products such as Word and Excel.
