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Customer Service Specialist
2 months ago
Rare Collectibles TV, LLC (RCTV) is seeking dedicated Full-Time Customer Service Specialists to join our dynamic team. This role is based in our service center and is not available for remote work. We are currently looking for individuals to fill shifts from Thursday to Sunday, including evening hours that typically start in the mid-afternoon and conclude by midnight.
- Thursday: 3:30 PM - 12:00 AM
- Friday: 1:30 PM - 10:00 PM
- Saturday: 2:30 PM - 11:00 PM
- Sunday: 3:30 PM - 12:00 AM
Growth Opportunities
This position offers the potential for advancement within the department and the company. We are committed to recognizing and promoting strong performers from within our ranks.
Operational Hours
The RCTV service center operates every day of the week, all year round. Employees should be prepared to work during late nights, early mornings, weekends, and holidays. Flexibility in scheduling is crucial.
Key Responsibilities
- Respond to incoming inquiries from potential customers.
- Assess customer needs and provide responses in a professional and courteous manner.
- Collaborate with internal teams to enhance the customer experience.
- Inform callers about various products featured in our media presentations.
- Facilitate an optimal customer service experience.
Compensation and Benefits
- Hourly wage of $18, plus incentive bonuses.
- Comprehensive benefits package including Medical, Dental, Disability, and Life insurance, along with paid vacation, paid holidays, and a 401(k) plan with company matching.
Candidate Profile
- Strong verbal and written communication skills are essential as you will be the first point of contact for our customers.
- Able to connect and build rapport with individuals from diverse backgrounds.
- Possess a positive attitude and a willingness to learn.
- Exemplary interpersonal skills with the ability to adapt to changing situations while maintaining a calm and helpful demeanor.
- Proficient data entry skills are required.
- Demonstrated commitment to providing excellent customer service.
Additional Requirements
- Ability to sit and work at a computer for extended periods, as call volume may vary.
- Punctuality and reliability are essential, even in a relaxed work environment.
- Availability to work Saturday evenings is mandatory.
- A reliable means of transportation is necessary.
About RCTV
Established in 2014, Rare Collectibles TV, LLC is a television sales and e-commerce company specializing in rare and historical collectible coins. Our mission is to provide collectors worldwide with high-quality rare coins at competitive prices. We believe that education is key to understanding these historic treasures, and we strive to offer our customers an enlightening experience that connects them to their history through detailed information about their purchases. RCTV is proud to be an equal opportunity employer.
