Customer Service Specialist
1 week ago
Job Type: Full-time
About the RoleRare Collectibles TV, LLC (RCTV) is seeking dedicated Full-Time Customer Service Specialists to join our dynamic team. This role is based in our service center and is not a remote position. We are looking for individuals who can commit to Thursday through Sunday shifts, including evening hours that typically start in the mid-afternoon and conclude by midnight.
- Thursday: 3:30 PM - 12:00 AM
- Friday: 1:30 PM - 10:00 PM
- Saturday: 2:30 PM - 11:00 PM
- Sunday: 3:30 PM - 12:00 AM
This position offers opportunities for advancement within the organization as we prioritize promoting from within. Our service center operates every day of the year, which may require working late nights, early mornings, weekends, and holidays. Flexibility in scheduling is essential. As a Customer Service Specialist, your primary responsibility will be to handle incoming calls from potential customers who are interested in our products featured in our media advertisements. There will be periods of downtime between calls.
Key Responsibilities- Respond to incoming inquiries from potential customers.
- Assess customer needs and provide responses in a friendly and professional manner.
- Collaborate with internal teams to enhance the customer experience.
- Inform callers about various products showcased during our televised presentations.
- Ensure a positive customer experience throughout each interaction.
- Hourly rate of $18, with additional incentive bonuses.
- Comprehensive benefits package including Medical, Dental, Disability, and Life insurance, along with paid vacation, paid holidays, and a 401(k) plan with company matching.
We are looking for individuals who:
- Possess strong verbal and written communication skills as the first point of contact for our customers.
- Can establish rapport with diverse individuals.
- Exhibit a positive demeanor and a willingness to learn.
- Demonstrate excellent interpersonal skills and the ability to adapt to changing situations while maintaining composure and helpfulness.
- Have proficient data entry skills.
- Are committed to delivering exceptional customer service.
- Ability to sit and work at a computer for extended periods, as call volume may vary.
- While we foster a relaxed and enjoyable work environment, punctuality and reliability are crucial.
- Availability to work Saturday evenings is necessary.
- Must have reliable transportation.
Established in 2014, Rare Collectibles TV, LLC is a television sales and e-commerce company specializing in rare historical collectibles, particularly coins. Our mission is to provide collectors worldwide with high-quality rare coins at accessible prices. We believe that knowledge is essential to appreciating these historical artifacts, which is why we strive to offer our customers an enlightening educational experience that connects them to the history of their collectibles.
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