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Customer Support Specialist

2 months ago

Torrance, California, United States RARE COLLECTIBLES TV LLC Full time
Customer Support Specialist

Remote Position

Overview

Rare Collectibles TV, LLC (RCTV) is seeking dedicated Customer Support Specialists. This role is designed for individuals who thrive in a remote work environment and are looking for a part-time opportunity.

Role Responsibilities

As a Customer Support Specialist, your primary duties will include:

  • Responding to incoming calls from prospective customers.
  • Understanding customer requirements and addressing inquiries with professionalism and courtesy.
  • Collaborating with internal teams to enhance the customer journey.
  • Informing callers about the diverse range of products featured in our media presentations.
  • Ensuring a positive customer experience throughout each interaction.
  • Maintaining the ability to work at a computer for extended durations, despite varying call volumes.
  • Demonstrating punctuality and dependability at all times.
Candidate Profile

The ideal candidate will possess:

  • Strong verbal and written communication skills, as you will be the initial point of contact for our customers.
  • The ability to connect with individuals from various backgrounds and establish rapport.
  • A positive demeanor and eagerness to learn.
  • Exceptional interpersonal skills, with the capacity to adapt to changing circumstances while remaining calm and helpful.
  • Proficient data entry abilities.
  • A strong dedication to delivering excellent customer service.

RCTV is committed to equal employment opportunities.

Job Type: Part-time

Compensation: Starting at $17.00 per hour, with additional incentives based on order conversions.

Applicants must have good phone etiquette and reliability.