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Customer Support Specialist

2 months ago

Torrance, California, United States RARE COLLECTIBLES TV LLC Full time
Customer Support Specialist

Remote Position

Overview

Rare Collectibles TV, LLC (RCTV) is seeking dedicated Customer Support Specialists. This role is designed for those looking for a flexible Part-Time schedule to work weekends only.

Role Responsibilities

As a Customer Support Specialist, your primary duties will include:

  • Handling incoming calls from prospective customers.
  • Understanding customer requirements and addressing inquiries with professionalism.
  • Collaborating with internal teams to enhance the customer journey.
  • Informing callers about the diverse range of products showcased during our broadcasts.
  • Ensuring an exceptional customer experience throughout each interaction.
  • Maintaining focus and productivity while managing call volume and computer tasks.
  • Demonstrating reliability and punctuality in your role.
Candidate Profile

We are looking for individuals who:

  • Serve as the initial point of contact for our customers, possessing strong verbal and written communication skills.
  • Can establish connections and rapport with individuals from various backgrounds.
  • Exhibit a positive demeanor and a willingness to learn.
  • Showcase excellent interpersonal abilities and adaptability in dynamic situations, remaining calm and supportive during calls.
  • Possess proficient data entry capabilities.
  • Are committed to delivering outstanding customer service.

RCTV is proud to be an equal opportunity employer.

Compensation: Starting at $17.00 per hour, with additional incentives based on order conversions.

We require candidates to have good phone etiquette and reliability.