Customer Service Specialist

2 weeks ago


Torrance, California, United States RARE COLLECTIBLES TV LLC Full time
Customer Service SpecialistPosition Overview

Job Type: Full-time

Role Summary

Rare Collectibles TV, LLC (RCTV) is seeking dedicated Full-Time Customer Service Specialists to join our team. This role is based in our service center and requires availability for Thursday - Sunday shifts, including evening hours.

  • Thursday 3:30pm - 12:00am
  • Friday 1:30pm - 10:00pm
  • Saturday 2:30pm - 11:00pm
  • Sunday 3:30pm - 12:00am

Growth Opportunities: This position offers potential for advancement within the department as we prioritize recognizing and promoting strong performers.

The RCTV service center operates every day of the year, requiring flexibility in scheduling, including weekends, late nights, and holidays. As a Customer Service Specialist, your primary responsibility will be to handle incoming calls from prospective customers interested in our product offerings.

Key Responsibilities
  • Respond to incoming inquiries from potential customers.
  • Assess customer needs and provide assistance in a professional manner.
  • Collaborate with internal teams to enhance the customer experience.
  • Inform callers about various products featured in our broadcasts.
  • Ensure a positive customer interaction throughout the call.
Compensation and Benefits
  • Hourly wage of $18 with potential for incentive bonuses.
  • Comprehensive benefits package including Medical, Dental, Disability, and Life insurance, along with paid vacation, holidays, and a 401(k) plan with company matching.
Candidate Profile

We are looking for individuals who:

  • Exhibit strong verbal and written communication skills.
  • Can build rapport with diverse individuals.
  • Possess a positive attitude and eagerness to learn.
  • Demonstrate excellent interpersonal skills and adaptability in dynamic situations.
  • Have proficient data entry capabilities.
  • Are committed to delivering exceptional customer service.
Requirements
  • Ability to work at a computer for extended periods, as call volume may vary.
  • Exhibit punctuality and reliability in a casual yet professional work environment.
  • Availability to work on Saturday evenings.
  • Possess reliable transportation.
About RCTV

Established in 2014, RCTV specializes in television sales and e-commerce, focusing on rare and historical collectible coins. Our mission is to provide collectors worldwide with high-quality rare coins at competitive prices, ensuring an enlightening educational experience that connects collectors to their history.



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