Service Operations Coordinator

20 hours ago


Milwaukee, Wisconsin, United States CoolSys Full time
About the Role

We are seeking a highly organized and detail-oriented Assistant Service Manager to provide administrative support to our Branch Manager. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our service department.

Key Responsibilities
  • Dispatch Service Technicians to customer locations in a timely and efficient manner
  • Provide administrative support to the Branch Manager, including data entry, record-keeping, and reporting
  • Work closely with the Branch Manager to develop and implement service strategies to meet customer needs
  • Support the Branch Manager in day-to-day operations, including scheduling, inventory management, and customer communication
  • Develop and maintain strong relationships with customers, vendors, and internal stakeholders
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1-2 years of experience in a customer-facing role, preferably in a service industry
  • Excellent communication and organizational skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to work with a leading provider of HVAC and refrigeration services


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