Client Services Coordinator

1 week ago


Milwaukee, Wisconsin, United States Versiti Inc. Full time

Customer Care Coordinator

At Versiti Inc., we are dedicated to delivering exceptional service to our blood clients. As a Customer Care Coordinator, you will play a pivotal role in enhancing the client experience through proactive engagement and support.

Key Responsibilities:

  1. Provide exemplary customer service that aligns with the lifesaving mission of Versiti.
  2. Advocate for client needs and recommend improvements that enhance satisfaction.
  3. Identify and address issues affecting client satisfaction, ensuring timely resolutions.
  4. Maintain accuracy in client setup, fees, and product utilization.
  5. Collaborate with internal teams across Finance, Business Development, and Marketing to streamline processes.
  6. Contribute to the development of client engagement strategies through active participation in operational discussions.

Qualifications:

  • A minimum of two years of relevant professional experience.
  • Proven ability to report on project status and outcomes effectively.
  • Experience in healthcare, medical devices, or laboratory testing is preferred.
  • Familiarity with integrated business software and CRM systems is advantageous.
  • Strong understanding of the healthcare landscape.
  • Self-motivated with the capability to work independently.
  • Detail-oriented with a commitment to accurate data management.
  • Experience in process improvement and strategic planning.
  • Excellent organizational and critical thinking skills.
  • Outstanding interpersonal skills with a strong customer service focus.
  • Exceptional verbal and written communication abilities, including the capacity to convey technical information clearly.
  • A valid U.S. Driver's License and access to an insured vehicle.


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