Client Services Coordinator
1 week ago
Customer Care Coordinator
At Versiti Inc., we are dedicated to delivering exceptional service to our blood clients. As a Customer Care Coordinator, you will play a pivotal role in enhancing the client experience through proactive engagement and support.
Key Responsibilities:
- Provide exemplary customer service that aligns with the lifesaving mission of Versiti.
- Advocate for client needs and recommend improvements that enhance satisfaction.
- Identify and address issues affecting client satisfaction, ensuring timely resolutions.
- Maintain accuracy in client setup, fees, and product utilization.
- Collaborate with internal teams across Finance, Business Development, and Marketing to streamline processes.
- Contribute to the development of client engagement strategies through active participation in operational discussions.
Qualifications:
- A minimum of two years of relevant professional experience.
- Proven ability to report on project status and outcomes effectively.
- Experience in healthcare, medical devices, or laboratory testing is preferred.
- Familiarity with integrated business software and CRM systems is advantageous.
- Strong understanding of the healthcare landscape.
- Self-motivated with the capability to work independently.
- Detail-oriented with a commitment to accurate data management.
- Experience in process improvement and strategic planning.
- Excellent organizational and critical thinking skills.
- Outstanding interpersonal skills with a strong customer service focus.
- Exceptional verbal and written communication abilities, including the capacity to convey technical information clearly.
- A valid U.S. Driver's License and access to an insured vehicle.
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