Reception Operations Manager

2 weeks ago


Olympia, Washington, United States BMI Hospitality Management Full time

Are you seeking a rewarding opportunity with a reputable organization that offers attractive benefits and compensation? BMI Hospitality Management is in search of a Front Desk Supervisor. If you believe you possess the qualities to enhance our team, we encourage you to consider this position.

Benefits:

  • Comprehensive medical, dental, and vision plans available after the qualification period
  • Performance-based bonuses with potential earnings of up to $650 monthly
  • 401k retirement plan with matching contributions available after the qualification period
  • Exclusive employee discounts at Hilton Hotels globally
  • Referral bonus program offering $200 for each referred employee after 30 days of employment
  • Paid Sick Leave in accordance with Washington State regulations
  • Accrued vacation time based on hours worked
  • Complimentary parking for employees
  • Overtime compensation for holidays worked, with 10 holidays recognized annually
Key Responsibilities:
  • Deliver outstanding service to all hotel patrons
  • Provide training and support to front office personnel as directed by management
  • Delegate tasks to Guest Service Representatives and monitor their performance to ensure compliance with franchise standards and hotel policies
  • Welcome guests and facilitate their check-in and check-out processes
  • Address all guest inquiries and concerns with professionalism and courtesy
  • Manage guest accounts, ensuring accurate posting of charges and handling of cash and credit card transactions
  • Maintain flexibility in scheduling, as shifts may include mornings, evenings, weekends, and holidays
  • Answer incoming calls promptly and professionally
Qualifications:
  • Ability to stand for extended periods
  • Outgoing and personable demeanor
  • Previous supervisory experience is preferred
  • Experience in customer service, ideally within a hotel environment


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