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Area Operations Manager

2 months ago

Olympia, Washington, United States Cambridge Management Full time

Position Overview:

The Area Operations Manager will oversee the comprehensive management and functionality of various properties within the designated portfolio. This role is pivotal in ensuring that the company's and owner's objectives are met through effective leadership and strategic direction.

About Cambridge Management:

Founded in 1987, Cambridge Management, Inc. specializes in managing affordable housing communities. Our mission is to provide quality living environments for families, seniors, and individuals with disabilities. With a workforce of nearly 350 professionals, we manage a diverse portfolio of over 120 communities across multiple states.

Key Responsibilities:

  1. Supervise and enhance the operational performance of all assigned properties to meet financial goals.
  2. Evaluate employee performance and collaborate with Human Resources to optimize team effectiveness.
  3. Ensure adherence to company policies and operational procedures at all community levels.
  4. Assist Community Managers in formulating annual budgets and strategic plans.
  5. Conduct regular inspections of properties to assess physical and operational standards.
  6. Lead recruitment efforts for community managers and maintenance personnel, ensuring proper onboarding.
  7. Facilitate audits and compliance checks by relevant authorities.
  8. Act as the primary liaison for portfolio-related matters with senior management and ownership.
  9. Monitor financial reports and operational metrics, providing insights for improvement.
  10. Develop and implement training programs for community staff to enhance service delivery.

Qualifications:

The ideal candidate will possess:

  • A minimum of a Bachelor’s degree, with a preference for candidates holding advanced degrees.
  • Over five years of experience in property management, specifically in a regional capacity.
  • Expertise in managing Low Income Housing Tax Credit (LIHTC) and HUD properties.
  • Strong knowledge of fair housing laws and regulations.
  • Exceptional leadership and communication skills, with a focus on customer service.

Physical and Technical Requirements:

This role requires the ability to travel frequently and work flexible hours, including weekends and holidays. Proficiency in Microsoft Office Suite, particularly Excel, is essential, along with familiarity with property management software.

Compensation and Benefits:

Cambridge Management offers a competitive salary and a comprehensive benefits package, including a 401(k) plan with employer matching, paid time off, and additional voluntary benefits.