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Reception Team Leader

2 months ago

Olympia, Washington, United States BMI Hospitality Management Full time


Are you interested in joining a reputable organization that offers attractive compensation and benefits? BMI Hospitality Management is seeking a dedicated Front Desk Supervisor.

If you believe you would be a valuable addition to our team, we encourage you to consider this opportunity.



Benefits:
  • Medical, dental, and vision coverage available after the qualification period
  • Performance-based bonuses with potential earnings of up to $650 monthly
  • 401k plan with matching contributions after the qualification period
  • Employee discounts at hotels worldwide
  • Referral bonus program offering $200 for each referred employee after 30 days of employment
  • Paid Sick Leave in accordance with Washington State law
  • Accrued vacation time based on hours worked
  • Complimentary parking
  • Overtime pay for holidays worked, with 10 holidays recognized annually


Key Responsibilities:
  • Deliver outstanding service to all hotel guests
  • Provide training and support to front office personnel as directed by management
  • Delegate tasks to Guest Service Representatives and monitor their performance to ensure compliance with franchise standards and hotel policies
  • Welcome guests and manage check-in and check-out processes
  • Address all guest inquiries and concerns with professionalism and courtesy
  • Oversee guest accounts by accurately processing charges and managing cash and credit transactions


Schedule Flexibility Required:

Shifts may include mornings or evenings, weekends, and holidays.


Job Requirements:
  • Ability to stand for extended periods
  • Outgoing and friendly demeanor
  • Previous supervisory experience is preferred
  • Customer service experience is required, ideally in a hospitality environment