Field Service Manager

6 days ago


Charlotte, North Carolina, United States Cte1926 Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Manager to lead our Service Department at Cte1926. The successful candidate will be responsible for overseeing the day-to-day operations of the department, ensuring the highest quality of service to our customers, and driving business growth.

Key Responsibilities
  • Develop and implement annual budgets and objectives to support branch and corporate goals.
  • Ensure timely resolution of customer complaints and disputes, and maintain high levels of customer satisfaction.
  • Manage the performance of employees and staff to achieve service excellence, and promote a positive working environment that fosters excitement in the workforce.
  • Lead and promote a culture of continuous improvement, using problem-solving methodologies to achieve process improvements and efficiency gains.
  • Collaborate with other managers to ensure effective communication and resource sharing, and champion lean philosophies to drive business growth.
Requirements
  • Four-year BA/BS degree in business management or a related field, with 6 years of similar experience and at least 2 years of management or supervisor experience.
  • Two-year technical school graduate with approximately 8 years of similar experience and at least 3 years as a Group Leader.
  • High school graduate with approximately 10 years of mechanical experience and at least 4 years as a Group Leader.
  • Strong technical aptitudes, self-directed, personable, and service-oriented individual with excellent customer relation skills.
  • Intermediate PC skills, including DBSi, ServiceLink, Cat SIS2.0, Microsoft Word, Outlook, and Excel.
What We Offer

Cte1926 offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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