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Field Operations Manager
2 months ago
We are seeking a highly skilled and compassionate Field Supervisor to join our team at Aftermath Services. As a Field Supervisor, you will play a critical role in leading our team of biohazard remediation professionals in providing exceptional service to our clients.
Key Responsibilities- Supervise and participate in various biohazard remediation projects, ensuring the successful completion of jobs and providing exceptional customer service.
- Estimate, recommend, and advise on project scopes, manage cleanups, and handle necessary paperwork.
- Communicate and sell a tailored scope of work based on a thorough understanding of the client's needs, and obtain sign-off to initiate work.
- Lead on-site customer interactions with empathy and professionalism, providing high-quality service and ensuring customer satisfaction throughout the biohazard remediation process.
- Must be 18 years of age or older
- Must have a valid Driver's License and acceptable Motor Vehicle Record.
- Must reside locally and be able to respond to the shop within one hour of receiving a service call
- Must have a minimum of 2 years of supervisory experience. Preferably in biohazard remediation, construction, demolition, restoration, or a related field.
- Must have demonstrated leadership experience, preferably in a technical or field service environment.
- Must possess strong organizational, communication, and problem-solving skills.
- IICRC S540 certification or equivalent in biohazard remediation
- XActimate experience
- Proven experience in leading teams in restoration, mitigation, remediation or construction.
- Customer service experience and military personnel are highly valued.
- Exceptional communication skills and a track record of successful community engagement and outreach.
With over 60 regional offices and over 100 mobile units located across the country, Aftermath Services is the nation's largest biohazard remediation and trauma cleanup company. For over 25 years, Aftermath has provided professional and compassionate services to more than 35,000 families, communities, and businesses after traumatic events. More than 250 experienced crime scene cleanup professionals are dedicated to lifting the burden of cleanup from those who are grieving after tragedies like suicides, homicides, unattended deaths, infectious disease outbreaks, accidents, or other biohazard situations by providing emergency rapid response 24/7/365.
It is the policy of Aftermath Services, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.