Lead Business Operations Analyst
2 weeks ago
Lead Business Operations Analyst
Become part of a member-focused organization in a dynamic, challenging, and collaborative atmosphere dedicated to empowering America's network of rural electric cooperatives.
Established in 1969, the National Rural Utilities Cooperative Finance Corporation (CFC), based in Dulles, Virginia, has been instrumental in providing capital and industry-leading financial solutions to over 900 not-for-profit, consumer-controlled utility systems throughout the United States.
Our outstanding team exemplifies the "CFC Difference," which embodies our commitment to service, integrity, and excellence in every interaction.
CFC is seeking a Lead Business Operations Analyst to enhance our Loan Operations & Administration team.
This role offers a hybrid work arrangement, requiring both onsite presence at our headquarters and the option for remote workdays.
The Lead Business Operations Analyst will play a crucial role in supporting specific loan operations functions.This includes overseeing the completion of departmental month-end close reporting, developing departmental dashboards and metrics, assisting with loan origination applications (requirements, testing, and defect management), and contributing to process and procedure improvements.
As a Lead Business Operations Analyst, your responsibilities will include:- Preparing month-end close reports, conducting quality reviews of reports, and ensuring timely completion.
- Generating monthly operational dashboards and metrics to aid in managing document pipelines and facilitating analysis and decision-making.
- Overseeing system operational readiness tasks for the Loan Operations & Administration team, including tracking system application defects and resolutions, recommending defect prioritization, and identifying necessary process workarounds.
- Developing business requirements, creating user acceptance test cases, and executing user acceptance testing for lending applications.
- Addressing and resolving business user issues related to lending systems.
- Assisting in document request responses for internal audit inquiries.
- Supporting corporate card inquiries and issues for members when the primary contact is unavailable.
- Contributing to special projects and other assigned duties.
- A bachelor's degree in business or a related field.
- At least 5 years of experience in a relevant field.
- Familiarity with standard commercial lending concepts, practices, and procedures is preferred.
- A proven ability to work independently and meet deadlines.
- A demonstrated capacity to collaborate effectively with team members and clients.
- A strong ability to articulate business requirements.
- Experience in writing and executing test cases.
- Proficiency in troubleshooting both business challenges and system issues.
- Advanced knowledge of the system development life cycle.
- Excellent written and verbal communication skills.
- Advanced proficiency in Excel, Reporting & Analytics, SharePoint, and the ability to learn lending applications.
We provide a comprehensive benefits package that includes hybrid work options, annual incentive opportunities, an employer-paid pension plan, 401(k), medical, dental, and vision insurance, a generous leave policy, onsite gym access, and more—all within a friendly and professional work environment.
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