Customer Service Representative
7 days ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Trinity Health. As a Scheduling Coordinator, you will play a critical role in ensuring the smooth operation of our scheduling process.
Key Responsibilities- Independently schedule procedures for various departments, including Surgery, Endoscopy, Rehabilitation Services, and Radiology.
- Collect and validate patient demographic information, including insurance type, to facilitate the pre-registration process.
- Obtain pre-certification or authorization numbers from physician offices as needed.
- Communicate with patient and physician offices to confirm procedure preparations and provide printed itineraries.
- High school graduate; associate degree with medical certification preferred.
- Medical Terminology classes or two years of experience with Medical Terminology.
- Two years of computer experience, preferably in a Windows environment.
- Ability to work in a team environment and provide excellent customer service.
- Well-developed verbal and written communication skills.
- Ability to pass a training aptitude test.
This is a relief/per diem/contingent position, with hours scheduled in advance as needed. Occasional weekends and holidays may be required. This position is not benefit eligible.
Our Commitment to Diversity and InclusionTrinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. We are committed to creating a unified workforce through training and education, recruitment, retention, and development. We recognize the importance of diversity and inclusion in producing positive health outcomes and strive to provide care that is sensitive to the cultural beliefs, values, traditions, language preferences, and health practices of the communities we serve.
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