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Customer Service Team Leader

2 months ago

Muskegon, Michigan, United States Meijer Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Meijer. As a key member of our leadership team, you will be responsible for leading and developing a team of customer service representatives to deliver exceptional customer experiences and drive sales growth.

Key Responsibilities:

  • Lead and develop a team of customer service representatives to achieve sales and customer service goals
  • Implement strategies to improve customer service, drive sales, and maintain store appearance
  • Responsible for staffing, selection, and hiring to achieve staffing needs
  • Promote succession planning by providing career paths and identifying development needs for team members
  • Document and apply disciplinary actions and make recommendations concerning discharge
  • Responsible for P&L, achieving sales, and maintaining shrink for the department
  • Model exceptional, fast, and friendly customer service
  • Communicate the Meijer Friendly Initiative in all team meetings and conversations
  • Mentor and coach team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards
  • Ensure team members are thoroughly trained in all aspects of their jobs and have completed all required training
  • Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered
  • Communicate the Meijer Friendly Initiative in all team meetings and conversations
  • Promote a safe work environment
  • Reliable and consistent attendance required

Requirements:

  • High school diploma or its equivalent required
  • 2-3 years of related retail experience
  • One year of management experience
  • Rotational assignments in other areas of the store such as meat, bakery, produce, and deli; also customer service and product flow experience is helpful
  • Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction
  • Demonstrated ability to resolve conflict and by addressing root cause issues
  • Demonstrated ability to manage multiple tasks
  • Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
  • Demonstrated ability to teach suggestive selling
  • Demonstrated ability to lead an organization that practices working safely at all times
  • Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions, and team leaders
  • Successful completion of all required certifications