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Customer Service Representative
2 months ago
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Summit Fire Protection. As a key member of our administrative staff, you will provide exceptional support to our fire safety team, ensuring seamless day-to-day operations and exceptional customer service.
Key Responsibilities- Administrative Support: Provide administrative assistance to the fire safety team, including answering phone calls, responding to emails, and greeting visitors.
- Office Management: Maintain the appearance of common areas, ensure accurate and timely processing of payroll, and manage office supply inventory.
- Customer Service: Provide exceptional customer service, including responding to customer inquiries, resolving issues, and maintaining positive relationships with clients.
- Special Projects: Assist with special projects, including coordinating events, preparing memos and letters, and maintaining electronic filing systems.
- Education: High school graduate or equivalent.
- Experience: Minimum one (1) year previous receptionist/administrative experience.
- Skills: Excellent interpersonal communication skills, strong written and oral communication skills, proficiency in Microsoft Word and Excel, and typing/keyboard skills of 45 wpm, minimum.
- Personal Qualities: Professional appearance and courteous demeanor, upbeat and outgoing attitude, and ability to prioritize multiple tasks and meet deadlines.
- Competitive Pay: We offer a competitive salary and bonus opportunities.
- Benefits Package: Our benefits package includes paid vacation and holidays, medical insurance, dental insurance, vision insurance, 401(k) plan with company match, flexible spending accounts, and more.
Summit Fire Protection is a dynamic organization with a well-deserved reputation for quality work. We are a full-service provider for fire detection, suppression, and security, serving customers across many verticals on a local, regional, and national scale. We are committed to providing exceptional customer service and supporting the growth and development of our team members.
We are an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
