Patient Appointment Coordinator

2 weeks ago


Las Vegas, Nevada, United States Las Vegas Urology LLP Full time
Position Overview

Las Vegas Urology LLP is seeking a dedicated and detail-oriented Bilingual Appointment Scheduler to enhance our operational efficiency. Our practice has been a cornerstone in the healthcare community, providing exceptional service across multiple clinics.

Benefits Offered:

  • Comprehensive Medical, Dental, Vision & Life insurance fully covered for employees from the first day of the month after 60 days of employment.
  • 401K and Profit Sharing plans available after one year of service.
  • Accrual of Paid Time Off (PTO).
  • Seven paid holidays throughout the year.

Key Responsibilities:

  • Manage the clinic's phone system and schedule patient appointments efficiently.
  • Input and maintain accurate patient demographic information.
  • Follow specific scheduling protocols as outlined by physicians.
  • Update existing patient records and manage changes as necessary.
  • Handle outstanding balance notifications for patients.
  • Route messages to physicians and medical assistants promptly.
  • Monitor and complete tasks assigned via internal systems.
  • Maintain professionalism and respect in all interactions with colleagues and patients.
  • Support team members and contribute to a collaborative work environment.
  • Adhere to punctuality and consistent attendance.
  • Be open to working overtime when required.
  • Uphold the standards set forth in the employee manual.
  • Ensure confidentiality and compliance with HIPAA regulations.

Qualifications:

  • High School Diploma or equivalent required.
  • 1-3 years of scheduling experience, preferably in a healthcare setting.
  • Bilingual proficiency is essential.

Skills and Competencies:

  • Familiarity with medical terminology is advantageous.
  • Understanding of phone etiquette and communication protocols.
  • Ability to comprehend and execute both verbal and written instructions.
  • Excellent verbal communication skills with a pleasant phone demeanor.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Access, PowerPoint).
  • Capacity to thrive in a fast-paced, multi-tasking environment.
  • Strong organizational skills and attention to detail.
  • Proactive approach to tasks with minimal supervision.
  • Awareness of how scheduling interacts with other departments.

Physical Requirements:

This role involves working in an office setting, which may require prolonged periods of sitting, as well as some bending and lifting. The position demands effective communication skills and the ability to manage stress in a busy environment.



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