Patient Scheduling Coordinator
2 weeks ago
Position Summary: The Clinical Appointment Specialist, under the guidance of the Clinical Scheduling Supervisor, is responsible for managing incoming calls, coordinating patient examinations, and addressing customer service inquiries. This role requires ensuring adequate time between appointments to facilitate physicians in completing necessary medical evaluations and procedures. Additional clerical responsibilities may include maintaining patient databases, faxing and scanning medical histories, answering telephones, and updating patient account details. It is essential to maintain professionalism and composure when interacting with distressed or upset patients. You may also be required to direct patients to other staff members or healthcare providers, and you will need to understand how to process referral forms when necessary.
Education and Experience Requirements:
- High school diploma or equivalent.
- 2 to 3 years of relevant experience.
- Proficient in general computer applications, including word processing, spreadsheets, and email.
- Detail-oriented with strong analytical and organizational capabilities.
- Excellent interpersonal skills, fostering a collaborative team environment.
- Strong verbal and written communication skills for effective interaction with clients and management.
Knowledge and Skills:
- Effective communication skills for clear conversation over the phone and in person.
- Strong organizational and time management abilities to handle multiple tasks efficiently.
- Attention to detail for identifying verification and eligibility issues and communicating challenges to management.
- Technological proficiency in using word processing and spreadsheet software for data tracking.
- Adept at gathering and interpreting data.
- Ability to work independently in a dynamic environment.
Key Responsibilities:
- Professionally greet patients both in person and via phone.
- Assist with various administrative tasks, including copying, scanning, faxing, and emailing.
- Maintain confidentiality of sensitive patient and company information.
- Handle incoming calls efficiently.
- Ensure the phone system is directed to the answering service at the end of the workday.
- Support special billing initiatives.
- Train new staff members.
- Meet and exceed departmental goals.
- Perform duties in accordance with established departmental policies and procedures.
- Attend work, meetings, and professional commitments punctually.
- Participate in administrative meetings and attend relevant seminars.
- Assist in evaluating departmental reports, decisions, and outcomes in relation to set objectives.
- Propose new strategies, policies, and procedures to enhance departmental efficiency and service quality.
- Take ownership of special projects, conduct research, and implement detailed action plans.
- Actively engage in problem identification and resolution, coordinating solutions among relevant parties.
- Perform additional related duties as assigned.
- Adhere to corporate, departmental, and HR policies and procedures.
Physical Requirements:
- Visual and auditory acuity necessary for effective communication with colleagues and customers.
- Ability to read written documentation and communicate verbally with employees and clients.
- Proficient in using various office equipment, including PCs, copiers, faxes, and multi-line telephones.
- Exposure to standard indoor working conditions, with occasional light lifting (up to 20 pounds) and some offsite travel.
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