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Urology Patient Care Coordinator
2 months ago
Join a team that values impactful work and offers a career path that can significantly enhance your future. At OptumCare, part of the UnitedHealth Group family, we emphasize preventive care and comprehensive patient management. As a member of our team, you will contribute to patient-focused, safe, and effective healthcare delivery.
Key Responsibilities:
- Manage incoming calls from multiple phone queues, including scheduling and high-priority inquiries.
- Gather and input demographic details for new patients.
- Coordinate with incoming referrals to ensure seamless patient transitions.
- Update existing patient demographic records as necessary.
- Collect and verify insurance information from patients.
- Request medical documentation from primary care providers or referring physicians for new patients.
- Schedule, reschedule, and cancel patient appointments as required.
- Direct calls to the appropriate departments within the organization.
- Communicate messages from patients to relevant staff members.
- Process consultation requests from physicians for on-call specialists.
- Follow up on consultation requests to ensure completion.
- Utilize the service website for handling referrals.
- Provide backup support for scheduling, referrals, and phone inquiries as needed.
Your contributions will be acknowledged and rewarded in an environment that encourages growth and provides clear guidance on achieving success in your role, as well as opportunities for advancement in other areas of interest.
