Healthcare Front Office Specialist

2 weeks ago

Kalispell, Montana, United States WS Audiology Americas Full time
ABOUT US:

WS Audiology Americas is at the forefront of hearing health innovation. Our mission is to simplify and enhance access to hearing care, setting a new benchmark in modern audiology services. Our dedicated teams are transforming lives by providing clients with seamless access to cutting-edge hearing solutions and exceptional service.

We are committed to breaking down the barriers associated with hearing loss. Our goal is to positively impact one million lives over the next five years through our commitment to Simply Excellent Hearing Care. As industry professionals, we are redefining the delivery of hearing services and empowering individuals to take control of their hearing health.

With a network of over 360 hearing centers nationwide, WS Audiology is part of a global family that includes more than 11,000 employees across 125 markets.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Contributes to achieving or surpassing center financial targets through effective outreach, precise scheduling, and management of appointments.
  • Prioritizes welcoming and confirming client communications while delivering friendly and enthusiastic customer service.
  • Oversees clinic scheduling to ensure prompt and efficient patient care for walk-in, curbside, and scheduled appointments.
  • Maintains accurate and up-to-date client information in the system, including contact details and insurance data.
  • Communicates effectively with patients and prospective clients via phone, email, and postal correspondence, ensuring timely follow-up on messages.
  • Prepares and updates patient records, accurately checking clients in and out of appointments, and managing inventory and orders.
  • Handles payment collections and assists with financing applications, ensuring meticulous record-keeping of financial transactions.
  • Ensures a clean, welcoming, and safe environment while adhering to established safety and infection control protocols, maintaining confidentiality of all business and patient information.
  • Participates in grassroots marketing initiatives and maintains a foundational understanding of hearing instrument functionality and troubleshooting.
  • Collaborates with team members to meet objectives set by regional and corporate management.
REQUIREMENTS:
  • High School Diploma or equivalent experience.
  • Experience in customer service or sales environments is preferred.
  • Strong attention to detail with a high degree of accuracy.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Willingness to learn and adapt to new software and applications.
  • Experience working in a team-oriented environment and achieving performance goals is a plus.
  • Previous experience with senior populations is advantageous.
A PLACE TO GROW YOUR CAREER:

At WS Audiology, we believe in investing in our employees' growth and development. We provide support and opportunities for skill enhancement, fostering an environment where your voice is valued and knowledge is shared.
  • Structured field support for your center.
  • A dedicated professional development team.
  • Access to continuing education and licensing reimbursement.
  • Clear career advancement pathways, including roles such as Hearing Care Provider and Client Experience Specialist Team Lead.
  • Paid externships and a Hearing Instrument Specialist Trainee program.
LIFESTYLE & BENEFITS:
  • Comprehensive benefits package.
  • Paid holidays and PTO policy.
  • 401k matching program.
  • Tuition reimbursement.
  • Employee discounts on hearing aids for family and friends.
  • Community service days and initiatives promoting diversity, equity, and inclusion.
Pays: $19/hr.

WS Audiology is an equal opportunity employer, ensuring fair treatment for all employees and applicants without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other characteristic protected by law.

Department: Retail Role: Client Excellence Assistant

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