Healthcare Reception Coordinator

2 weeks ago

Kalispell, Montana, United States WS Audiology Americas Full time
ABOUT US:

WS Audiology Americas is at the forefront of hearing health innovation. Our mission is to simplify and enhance access to hearing care, setting a new benchmark in contemporary hearing solutions. Our dedicated teams are transforming lives by providing clients with seamless access to cutting-edge hearing technology and exceptional service.

We are committed to reducing the stigma associated with hearing loss and aim to positively impact one million lives over the next five years through our commitment to Simply Excellent Hearing Care. As industry professionals, we are reshaping the delivery of hearing care and empowering individuals to take control of their hearing health.

With over 360 hearing centers nationwide, we leverage our extensive expertise and services. As part of the WS Audiology family, a global leader with more than 11,000 employees across 125 markets, we are dedicated to excellence in hearing care.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Contributes to achieving or surpassing center financial goals through effective outreach, scheduling, and management of appointments.
  • Prioritizes welcoming and confirming calls while delivering friendly and enthusiastic customer service.
  • Manages clinic schedules to ensure efficient patient care for walk-in, curbside, and scheduled appointments.
  • Maintains accurate and up-to-date client information, including contact details and insurance data.
  • Communicates effectively with patients and potential clients via phone, email, and postal mail, ensuring timely follow-ups.
  • Prepares and updates client records, accurately checking clients in and out of appointments, and managing inventory and orders.
  • Handles payment collection and assists with financing applications, maintaining precise records of transactions.
  • Ensures a clean, welcoming environment while adhering to safety and infection control protocols, maintaining confidentiality.
  • Participates in grassroots marketing initiatives and possesses basic knowledge of hearing instrument functionality.
  • Collaborates with team members to achieve objectives set by regional and corporate management.
REQUIREMENTS:
  • High School Diploma or equivalent experience.
  • Experience in customer service or sales environments is preferred.
  • Strong attention to detail with a high degree of accuracy.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Willingness to learn and adapt to new software and applications.
  • Experience working in a team-oriented environment and achieving monthly targets is a plus.
  • Previous experience with senior populations is an advantage.
A PLACE TO GROW YOUR CAREER:

At WS Audiology Americas, we believe in investing in our employees' development. We provide day-to-day support and opportunities to enhance your skills while fostering a culture of collaboration and community.
  • Structured field support for your hearing center.
  • A dedicated professional development team.
  • Access to continuing education and licensing reimbursement.
  • Career advancement pathways, including roles such as Hearing Care Provider and Client Experience Specialist Team Lead.
  • Paid externships and a Hearing Instrument Specialist Trainee program.
LIFESTYLE & BENEFITS:
  • Comprehensive benefits package.
  • Paid holidays and PTO policy.
  • 401k matching program.
  • Tuition reimbursement.
  • Employee discounts on hearing aids for family and friends.
  • Participation in service days and diversity, equity, and inclusion initiatives.
Pays: $19/hr.

WS Audiology Americas is an equal opportunity employer, providing fair treatment to all employees and applicants without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other characteristic protected by law.

Department: Retail Role: Client Excellence Assistant.

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