Lead Client Engagement Manager
2 weeks ago
The Customer Success Manager (CSM) is dedicated to fostering trusted advisor relationships with our clients by understanding their business objectives and aligning the right Dayforce solutions to fulfill their needs. This role is crucial in ensuring that Dayforce meets the service expectations of our most significant and strategic clients.
Key Responsibilities:
- Develop and implement a comprehensive business strategy aimed at exceeding client retention targets and enhancing the utilization of Dayforce services.
- Facilitate client engagement by connecting them with the broader Dayforce community, encouraging participation in events, and sharing success stories for collaborative best practices.
- Negotiate and oversee agreements for new services and renewals of existing contracts.
- Gather client feedback and collaborate with internal teams to drive product and operational enhancements that improve the overall customer experience.
- Actively advocate for clients, identifying new opportunities to add value and collaborating with sales to capitalize on these prospects.
- Engage in executive steering committees to ensure comprehensive oversight of client activities and to cultivate senior-level relationships.
- Work closely with clients, internal service teams, and Dayforce executives to identify challenges and devise actionable plans to strengthen partnerships.
- Organize and lead customer partnership meetings and business reviews to keep clients informed about Dayforce updates and compliance changes.
We seek candidates with:
- A minimum of 5 years of experience in customer relationship management within the HCM or HR technology sector.
- Proven experience managing a portfolio of large enterprise accounts.
- A BA/BS degree or an equivalent combination of education and experience.
- Strong business acumen and familiarity with HCM software features and the competitive landscape.
- Exceptional verbal and written communication skills, with the ability to lead meetings and host webinars.
- Executive presence and comfort in engaging with senior executives.
- High emotional intelligence and adept conflict resolution skills.
- Self-motivated, organized, and efficient with a strong commitment to follow-through.
Willingness to travel up to 25%, with some fluctuation due to remote work arrangements.
Why Join Dayforce?
At Dayforce, we celebrate the diversity of our talented workforce and are committed to fostering an inclusive environment. We prioritize the well-being and fulfillment of our employees, offering excellent benefits, wellness initiatives, and opportunities for personal and professional growth. Our commitment to community engagement is reflected in our volunteer programs and charitable initiatives, allowing you to thrive both in your career and personal life.
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