Sales and Customer Engagement Specialist
2 months ago
ROLE OVERVIEW:
The Sales Associate plays a crucial role in supporting the General Manager with membership sales and member retention efforts. A background in fitness, health, or wellness is advantageous but not mandatory.
KEY REQUIREMENTS:
- Exceptional sales, communication, and customer service abilities.
- Driven by goals with a focus on achieving sales targets for both individual and group stretching sessions, as well as retail products.
- A genuine passion for connecting with individuals and assisting them in reaching their wellness goals.
- Friendly and approachable demeanor, fostering a welcoming atmosphere for all clients.
- Strong communication skills, demonstrating authentic empathy.
- Ability to learn and utilize the Club Ready software system effectively.
- Exemplary work ethic, including reliability and punctuality.
- Capacity to thrive under pressure and meet tight deadlines.
- Proficient in computer skills.
- Assist the General Manager in the sales process, including lead generation, follow-up, and closing sales.
- Schedule and confirm stretching sessions for both prospects and existing members.
- Manage front desk operations, welcoming and checking in clients and prospects.
- Conduct facility tours while identifying and addressing individual client needs.
- Maintain a satisfactory level of personal sales performance.
- Engage in promotional events to enhance studio visibility.
- Regularly clean and maintain equipment to ensure readiness for client use, while keeping the studio organized.
- Participate in staff meetings and required training sessions.
- Competitive salary based on experience.
- Significant opportunities for career advancement and personal growth.
- Commission structure based on sales performance.
- Potential for performance-based bonuses.
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