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Customer Engagement Specialist

2 months ago

GondrecourtleChâteau, Grand Est, United States StretchLab Full time
StretchLab, a leader in personalized stretching services, is actively looking for dynamic individuals to fill the role of Sales Associate. This position is essential in promoting our innovative approach to health and wellness, particularly in enhancing mobility and flexibility for our clients.

ROLE OVERVIEW:

The Sales Associate will play a pivotal role in supporting the General Manager with the acquisition of new memberships while ensuring the satisfaction and retention of existing members. A background in fitness, health, or wellness is advantageous but not mandatory.

KEY REQUIREMENTS:
  • Strong sales acumen, exceptional communication, and customer service abilities.
  • Driven by goals with a focus on achieving membership sales for both individual and group stretching sessions, as well as retail products.
  • A genuine passion for connecting with individuals and a sincere desire to assist others in reaching their wellness objectives.
  • Friendly demeanor with the ability to foster a welcoming atmosphere for all clients.
  • Outstanding communication skills, capable of conveying empathy and understanding.
  • Ability to learn and effectively utilize the Club Ready software system.
  • Exemplary work ethic characterized by reliability, punctuality, and adherence to attendance standards.
  • Capacity to thrive under pressure and meet stringent deadlines.
  • Proficient in computer skills.
PRIMARY RESPONSIBILITIES:
  • Assist the General Manager in the sales process, including lead generation, follow-up, and closing sales.
  • Schedule and confirm stretching sessions for both prospects and current members.
  • Manage front desk operations, welcoming and checking in clients and prospects.
  • Conduct facility tours while building rapport and identifying individual client needs.
  • Maintain a satisfactory level of personal sales performance.
  • Engage in promotional events to enhance studio visibility.
  • Regularly clean and maintain equipment to ensure readiness for client use, while keeping the studio organized.
  • Participate in staff meetings and required training sessions.
COMPENSATION AND BENEFITS:
  • Competitive salary commensurate with experience.
  • Significant opportunities for career advancement and personal growth.
  • Commission structure based on sales performance.
  • Potential for performance-based bonuses.