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Principal Customer Engagement Manager

2 months ago

GondrecourtleChâteau, Grand Est, United States Dayforce Corporation Full time

Company Overview:
Dayforce Corporation is a leading global provider of human capital management (HCM) solutions, with a presence in multiple regions worldwide.

Position Overview:
The Senior Customer Success Manager is dedicated to fostering strong advisory relationships with clients by understanding their business objectives and aligning Dayforce's solutions to fulfill those needs. This role is critical in ensuring that our most significant clients receive exceptional service and support, thereby enhancing their partnership with Dayforce.

Key Responsibilities:

  • Develop and implement a strategic business plan aimed at exceeding client retention targets and expanding the utilization of Dayforce services.
  • Facilitate client engagement through networking opportunities and events, encouraging collaboration and sharing of best practices among clients.
  • Manage negotiations and oversee agreements for new services and contract renewals.
  • Gather client feedback and collaborate with internal teams to drive enhancements in product offerings and overall customer experience.
  • Actively advocate for clients, identifying additional opportunities for service expansion and working closely with sales teams to realize these opportunities.
  • Participate in executive steering committees to ensure comprehensive oversight of client activities and strengthen senior-level relationships.
  • Collaborate with clients and internal teams to identify challenges and develop actionable plans to enhance partnerships.
  • Conduct regular business reviews and partnership meetings to keep clients informed of updates and gather insights on their initiatives.

Qualifications:
We seek candidates with:

  • A minimum of 5 years of experience in customer relationship management within the HCM or HR technology sector.
  • Proven experience managing a portfolio of large enterprise accounts.
  • A BA/BS degree or equivalent combination of education and experience.
  • Strong business acumen and familiarity with HCM software and competitive landscape.
  • Excellent communication skills, both verbal and written, with the ability to lead meetings and webinars.
  • High emotional intelligence and conflict resolution capabilities.
  • Self-motivated, organized, and detail-oriented with a strong commitment to follow-through.

Travel Requirements:
Willingness to travel up to 25%, with flexibility based on remote work arrangements.

What We Offer:
At Dayforce, we value diversity and are committed to creating an inclusive environment for all employees. We provide opportunities for personal and professional growth, competitive compensation, and comprehensive wellness programs.

Join us in making a positive impact in the community through our initiatives and volunteer opportunities.