Senior Client Success Manager

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Saviynt Full time
About Saviynt

Saviynt is a leading identity authority platform designed to empower and secure organizations in the digital landscape. In an era of rapid digital transformation, where businesses face escalating cyber threats, Saviynt's Enterprise Identity Cloud provides unmatched visibility, control, and intelligence. This enables organizations to defend against risks while granting users the appropriate access to the tools necessary for optimal performance.

Role Overview

The Senior Customer Success Manager (CSM) plays a pivotal role in fostering customer loyalty and driving the adoption of Saviynt's cutting-edge products and services. By aligning with our customers' business goals and priorities, the CSM will ensure that clients derive maximum value from their investments.

Key Responsibilities
  • Act as the primary liaison for customers post-implementation.
  • Oversee the subscription renewal process and maintain awareness of customer health to proactively address barriers to adoption.
  • Collaborate with the Sales team to enhance customer-focused sales and onboarding experiences.
  • Build and nurture strong relationships with key customer stakeholders to identify up-sell and cross-sell opportunities.
  • Facilitate meetings between customers and Saviynt's cross-functional teams to address challenges and promote product adoption.
  • Monitor product usage trends and provide insights to support continuous improvement and better alignment with customer needs.
  • Engage with implementation partners to enhance customer outcomes and relationships.
  • Organize educational sessions for customers on new features and product updates.
  • Act as the voice of the customer, gathering feedback to drive improvements across all areas, including product development.
Qualifications

To be successful in this role, candidates should possess:

  • Proven experience in Identity and Access Management (IAM), with a background in cybersecurity or compliance being highly advantageous.
  • Strong understanding of cloud, hybrid, and on-premise IT infrastructures.
  • Ability to translate complex technical concepts into business-friendly language and vice versa.
  • Extensive experience in customer success or account management within complex software environments, particularly with Fortune 500 or Global 1000 companies.
  • A genuine passion for ensuring customer success and satisfaction.
  • Prior experience in a customer success role within a SaaS organization.
  • Demonstrated ability to manage customer relationships and navigate challenges to achieve favorable outcomes.
  • A proactive and detail-oriented approach, with a focus on achieving results.
  • Experience in process improvement, decision-making, and service excellence.
  • Willingness to travel to customer sites as necessary.
Benefits

We offer a comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance
  • 401K Plan
  • Unlimited Paid Time Off
  • Sick Leave
  • Holiday Celebrations
  • Daily Catered Lunches
  • Employee Recognition Programs
  • Team Social Events

At Saviynt, we are committed to creating an inclusive environment and welcome applicants from diverse backgrounds. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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