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Customer Engagement Executive
2 months ago
Position Overview:
As a Client Relationship Coordinator, you will embark on a journey to cultivate and manage a diverse customer portfolio while participating in a structured training program designed to align service delivery with client expectations.
Role Highlights:
Acting as a brand ambassador, your primary focus will be on enhancing customer satisfaction and expanding business opportunities. Upon successful completion of the training program, you will transition into a more advanced role within the organization.
Key Responsibilities:
- Customer Experience:
Convert qualified leads into active clients by building strong relationships and understanding their needs to maximize conversion rates. - Engage proactively with customers, suppliers, and internal teams to ensure their requirements are met and growth objectives are achieved.
- Address customer inquiries promptly and manage conflicts with professionalism.
- Identify and implement automation solutions to improve operational efficiency and service quality.
- Reconnect with inactive clients to rekindle relationships and stimulate demand.
- Execute pricing strategies through effective negotiation and market insight.
Business Development:
Generate additional revenue within existing portfolios by exceeding targets and expanding client bases. Identify potential growth opportunities and transition transactional relationships into long-term partnerships.
Process Improvement:
Embrace new technologies and methodologies to enhance workflow efficiency. Utilize data analytics to identify areas for service enhancement and increase customer engagement.
Qualifications:
A high school diploma or GED is required, with a minimum of six months of customer engagement experience preferred. A bachelor’s degree is advantageous. Strong attention to detail, problem-solving abilities, and proficiency in Microsoft Office are essential.
Company Culture:
At C.H. Robinson, we foster a diverse and inclusive environment where every employee feels valued. We are committed to your professional growth and provide numerous opportunities for advancement within various departments.
We believe in a balanced work-life approach, offering competitive benefits and a supportive atmosphere that encourages collaboration and innovation.