Principal Client Engagement Specialist

2 weeks ago

GondrecourtleChâteau, Grand Est, United States Blue Cross Blue Shield of Minnesota Full time
About Blue Cross

Blue Cross and Blue Shield of Minnesota stands as a prominent and trusted name in the healthcare sector, serving 2.5 million members. Our mission is to transform healthcare to enhance the well-being of our members and the broader community.

Role Significance:
This role is pivotal in maintaining key major and national accounts through exceptional service and administrative proficiency. Success in this position is achieved by cultivating robust relationships with clients and advocating for their needs within Blue Cross, thereby driving operational efficiency and executing the strategic business plan for accounts. Collaboration with account managers is essential to secure benefit confirmations and renewal decisions from clients, ensuring readiness for calls, claims, and access to care by the effective date. This role typically involves new account implementations.

Daily Responsibilities:
  • Establish and nurture strong, trusting relationships with clients to foster loyalty and retention.
  • Monitor financial performance of accounts by analyzing margin reports, billing statements, and enrollment data. Identify opportunities for improvement and collaborate with various departments to ensure effective financial reporting.
  • Support operational success by pinpointing areas of concern and managing cross-functional initiatives aimed at recovery and prevention in claims performance, IT implementations, care management, and customer service.
  • Facilitate the onboarding of new clients, products, and member populations, as well as compliance with legislative requirements.
  • Coordinate with multiple departments including membership, benefits setup, contracts, service, claims, auditing, health management, and IT.
  • Lead specific projects for clients, including research, development, and negotiation of solutions, while ensuring the accuracy of legal documents.
  • Accountable for client administrative and operational reporting, collaborating with account reporting and principal account managers to analyze spending trends and derive actionable insights.
  • Drive effective communication strategies for members, including client collateral, welcome packets, resource guides, and open enrollment meetings.
  • Represent major and national accounts in internal groups, advocating for resolution and progress on key operational performance metrics.
  • Act as the voice of the customer, conveying client expectations to internal teams and conducting presentations to educate existing clients.
  • Mentor junior Client Advisors.
Preferred Qualifications:
  • Bachelor's degree.
  • Familiarity with Blue Cross and its affiliate products.
Essential Skills and Experience:
  • 5+ years of relevant professional experience, including work, education, and transferable skills.
  • 3 years of experience in health plan account management, account services, or sales with significant customer interaction.
  • Possession of a valid MN Resident Producer License in Life & Health/Accident within 60 days of employment.
  • Strong analytical skills with a focus on problem identification and resolution related to benefit plans.
  • Proven negotiation skills and the ability to influence both internal and external stakeholders.
  • Excellent written and verbal communication skills, with a keen attention to detail.
  • Ability to understand and respond to customer expectations, driving the organization to meet and exceed these expectations.
  • Proficient in establishing partnerships and following through on commitments.
  • Experience in training and mentoring team members.
  • Willingness to travel as required.
Role Designation:
Teleworker

Commitment to Diversity:
Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to any legally protected characteristic.

Accommodations:
If you require reasonable accommodation in the application or interview process, please reach out for assistance.

All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.

Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

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