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Client Relations Consultant
2 months ago
The Dignify Solutions LLC is seeking a seasoned Customer Experience Consultant with extensive expertise in the Automotive, Industrial, or Manufacturing sectors. The ideal candidate will possess a wealth of knowledge, ranging from 14 to 20 years, in strategizing and transforming customer experiences.
Key Responsibilities- Business Transformation: Participate in and contribute to significant business transformation projects focusing on web content, digital marketing, e-commerce, CRM, and service enhancements.
- Advisory Services: Provide strategic advice to prominent global manufacturing clients on optimizing CRM, sales, and service processes specifically tailored for automotive and industrial equipment sectors.
- Engagement Execution: Lead domain consulting engagements that drive innovation. Support the complete sales cycle, including business development, proposal crafting, and pre-sales activities.
- Technical Guidance: Develop comprehensive use cases and collaborate with technical teams on proof of concept (POC) and solution development, ensuring rigorous test case designs and certification of solutions prior to client delivery.
- Thought Leadership: Author insightful thought leadership papers based on advisory experiences and industry research. Actively participate in key industry forums to share knowledge on technology trends.
- Technology Proficiency: Demonstrate proficiency in leading technologies such as Adobe, Sitecore, Salesforce, SAP, Pega, Oracle, and MS Dynamics 365 within sales, CRM, marketing, and service domains.
- Consulting Experience: Showcase a robust background in consulting and transformation initiatives, emphasizing a strong understanding of content management, marketing, and CRM technologies.
The successful candidate will bring a blend of strategic insight and practical experience, making them a valuable asset to our team at The Dignify Solutions LLC.