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Customer Engagement Specialist

2 months ago

GondrecourtleChâteau, Grand Est, United States The Dignify Solutions LLC Full time
Role Overview

The Dignify Solutions LLC is seeking a seasoned Customer Experience Consultant with extensive expertise in the Automotive, Industrial, and Manufacturing sectors. The ideal candidate will possess between 14 to 20 years of experience in customer experience strategy consulting and transformation.

Key Responsibilities
  • Business Transformation: Participate in and contribute to significant business transformation projects focusing on web content, digital marketing, commerce, CRM, and service enhancements.
  • Advisory Services: Provide strategic advice to leading global manufacturing clients regarding CRM, sales, and service processes tailored for automotive and industrial equipment sectors.
  • Engagement Execution: Lead impactful domain consulting engagements and support the complete sales cycle, including business development, proposal crafting, and pre-sales activities.
  • Technical Guidance: Develop use cases and collaborate with technical teams for proof of concept (POC) and solution development, ensuring thorough test case designs and certification of solutions prior to client handover.
  • Thought Leadership: Author insightful thought leadership papers derived from advisory work and analysis of industry and technology trends, while actively participating in prominent industry forums.
  • Technology Proficiency: Demonstrate expertise in key technologies such as Adobe, Sitecore, Salesforce, SAP, Pega, Oracle, and MS Dynamics 365 within sales, CRM, marketing, and service domains.
  • Content Management Experience: Exhibit a strong background in web content management, commerce, CRM, marketing, and service initiatives.
  • Consulting Engagements: Showcase experience in consulting and transformation projects across various sectors.
  • Technology Knowledge: Maintain a solid understanding of diverse content management, marketing, and CRM technologies.