Client Relationship Manager
7 days ago
Fiserv is seeking a skilled Client Relationship Manager to lead our business relationships with a portfolio of clients from a strategic and consultative perspective.
Key Responsibilities:
- Serve as primary point of contact and information resource to clients, sales support, marketing, and management regarding ongoing operations, strategy & business development.
- Develop and implement account plans that drive incremental Fiserv revenue through creation of profitable deal constructs and innovative partnerships.
- Identify and build a pipeline of revenue generating opportunities that increase profitability and contribution margin as well as lead retention of partnership via contract renegotiations and renewals that deliver profitable outcomes for Fiserv.
- Cultivate and improve relationships across multi-level and teams at client to identify and implement solutions to grow and expand revenue.
- Responsible for retaining customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations and carries out day to day maintenance of daily operations for assigned client portfolio.
Requirements:
- 5-10 years of Enterprise Relationship Management experience with preference in the payments or financial services space.
- 5-10 years of experience managing, growing relationships, and implementing cross-functional strategies to drive revenue growth with large clients.
- Bachelor's degree or a combination of work, education, and military experience.
Preferred Qualifications:
- Knowledge of business and operations.
- Ability to influence others at multiple levels internally and externally and work collaboratively across teams to lead others who do not formally report to this person to drive results.
- Experience in sales and negotiating techniques - consultative selling skills with a consistent track record to negotiate, close deals and generate results in a timely manner.
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