Client Services Operations Specialist

2 weeks ago


Lewisville, Texas, United States Guidehouse Full time

Job Family:
Patient Account Specialist

Travel Required:
None

Clearance Required:
None

Key Responsibilities:

The Client Services Operations Specialist plays a crucial role in assisting Patient Financial Services with daily functions, reporting, review of Explanation of Benefits, and various special initiatives.

This role necessitates onsite presence from Monday to Thursday, with potential for onsite work on Fridays based on operational requirements.
This position entails working four days in the office and one day remotely.

Core Duties:

  • Documenting and distributing all business-related inquiries and correspondence from patients and insurance providers.
  • Managing all incoming and outgoing faxes for Patient Financial Services.
  • Processing daily outgoing correspondence.
  • Completing all assigned requests promptly.
  • Identifying and communicating areas of concern or improvement to management.
  • Executing all internal requests efficiently.
  • Handling copying and printing tasks for Patient Financial Services.
  • Updating patient demographic and insurance details.
  • Reviewing EOBs and performing special projects to address payer-specific issues.
Qualifications:

A High School Diploma / GED or 3 years of relevant experience in lieu of a diploma is required. 0-1+ years of experience in a business environment is preferred.

Preferred Skills:

Proficiency in a Windows environment is essential. Familiarity with desktop applications such as Word and Excel is advantageous.
Ability to initiate and independently manage projects is beneficial.


What We Offer:

Guidehouse provides a comprehensive rewards package that includes competitive compensation and a flexible benefits program reflecting our commitment to fostering a diverse and supportive workplace.


Benefits Include:
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Potential eligibility for a discretionary variable incentive bonus
  • Parental Leave
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life Insurance
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program

About Guidehouse: Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance.



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