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Community Engagement and Operations Specialist

2 months ago

Lewisville, Texas, United States Venture X Castle Hills Full time
Job Overview

Are you a proactive and people-oriented individual? At Venture X Castle Hills, our Community Engagement and Operations Specialist plays a crucial role in enhancing member satisfaction, driving sales performance, and ensuring operational excellence.

POSITION SUMMARY

  • The Community Engagement and Operations Specialist is essential for delivering an outstanding member experience and maintaining operational efficiency at the Venture X Castle Hills location.
  • This role serves as the primary point of contact for all clients and assists the team with various administrative responsibilities.
  • The Specialist will undertake tasks that promote client loyalty, profitability, and long-term retention.
  • The ideal candidate will demonstrate exceptional interpersonal skills and multitasking abilities, embodying the culture of exceptional customer service at Venture X.
  • This individual will foster a sense of ownership and accountability in delivering services to our clients, prioritizing outstanding customer service.
  • The Specialist will collaborate with the Community Manager to enhance customer growth and retention.

In this position, your performance will be evaluated based on your ability to uphold operational and customer service excellence in alignment with occupancy and retention goals.

KEY RESPONSIBILITIES

· Serve as the first point of contact for members and guests, managing front desk operations, greeting, and checking in visitors.

· Cultivate a professional and collaborative atmosphere among members through personal interactions and organized events.

· Oversee operational systems (customer management, payment processing, access control, internet services, etc.) to provide essential services to members, including mailbox management, access keys, and internet connectivity, while coordinating onboarding and offboarding processes.

· Ensure the workspace is fully operational, processes are efficient, and cleanliness is maintained at all times.

OPERATIONAL DUTIES

  • Maintain high standards of cleanliness, including daily cleaning and pantry management.
  • Address member-related issues and maintenance requests promptly to ensure an exceptional member experience.
  • Conduct quality control inspections to identify and resolve immediate concerns and preempt potential issues.
  • Manage food and beverage offerings to align with the Venture X brand standards.
  • Oversee daily inventory management and vendor interactions.
  • Coordinate move-in and move-out schedules for clients.
  • Assist the Community Manager in making strategic decisions regarding operational and financial performance.
  • Utilize company tools and technologies effectively to achieve optimal results.
  • Ensure timely and consistent tours to maintain full occupancy.
  • Recommend best practices to enhance member experience, sales, hospitality, and operational efficiency.
  • Facilitate the onboarding of new clients and set clear service expectations.
  • Collaborate with the Community Manager to establish community guidelines and best practices to optimize member satisfaction.
  • Communicate Venture X policies and procedures to members, including membership agreements and billing practices.

SALES RESPONSIBILITIES

· Manage incoming sales inquiries, assist with lead generation, and schedule tours to meet sales objectives.

· Conduct tours for prospective clients to facilitate sales.

· Support the research of potential members in the sales pipeline and assist with follow-up and closing processes as needed.

· Coordinate the processing of membership agreements and related activities to finalize sales.

· Engage in social and digital marketing efforts to enhance brand visibility and drive sales.

HOSPITALITY RESPONSIBILITIES

· Organize regular member events to strengthen community ties and foster networking opportunities.

· Exemplify company culture, values, and brand promises to build and maintain client relationships.

· Develop rapport with members and proactively assess their needs to identify services that can support their goals.

· Identify and implement opportunities for member connections.

· Ensure a welcoming arrival experience for all members, prospective clients, and their guests while maintaining necessary security protocols.

QUALIFICATIONS

· Previous experience in office management or administrative roles within sales or hospitality sectors.

· Basic financial literacy and experience in process and business operations are required.

· Proficient in computer applications (Word, Excel, PowerPoint) and online tools.

· Strong decision-making and analytical skills to effectively address daily challenges.

· Excellent verbal and written communication abilities.

· Demonstrated teamwork, accountability, and a positive attitude.

· Exceptional interpersonal, organizational, and multitasking capabilities.

· Strong time management skills to meet deadlines while maintaining a positive demeanor.