Service Operations Manager

2 weeks ago


Lewisville, Texas, United States South Star JCB Full time

Job Overview

South Star JCB is seeking a dedicated Service Manager to oversee our service department operations. This role is pivotal in ensuring that our service team delivers exceptional support while fostering a collaborative and productive work environment.

Key Responsibilities:

  • Lead and manage the daily operations of the service department, ensuring all service goals are met.
  • Collaborate effectively with various departments and external clients to enhance service delivery.
  • Promote a culture of outstanding customer service and teamwork within the service department.
  • Monitor workflow, quality of repairs, and ensure adherence to safety and organizational standards.
  • Provide mentorship and support to service staff, facilitating their professional growth.
  • Implement efficient policies and procedures to optimize service operations.
  • Oversee warranty invoicing and coordinate with parts and sales departments for seamless service execution.

Qualifications:

  • High School Diploma or GED required.
  • Minimum of 5 years experience in service operations management.
  • Experience in heavy equipment service management or a related field is essential.
  • Proficient in Microsoft Office and capable of utilizing various software tools.
  • Valid driver's license is mandatory.
  • Strong analytical, problem-solving, and interpersonal skills are crucial.
  • Ability to thrive in a fast-paced environment while maintaining exceptional customer relations.

Benefits:

  • Competitive salary based on experience.
  • Comprehensive benefits package including medical, dental, vision, and 401k options.
  • Generous paid time off and opportunities for professional development.

South Star JCB is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.



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