Client Success Specialist

6 days ago


Lewisville, Texas, United States Emergency Plumbing Service Full time
Job Summary

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Relationship Manager. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional service.

Key Responsibilities
  • Relationship Building: Establish and maintain strong, trusting relationships with our clients through regular communication, active listening, and a deep understanding of their business needs.
  • Client Advocacy: Act as a trusted advisor to our clients, providing guidance and support to help them achieve their goals and overcome challenges.
  • Service Delivery: Ensure timely and effective delivery of our services, meeting or exceeding client expectations and resolving any issues that may arise.
  • Strategic Growth: Collaborate with our team to identify opportunities for growth and development, and develop strategies to deepen client relationships and increase revenue.
Requirements
  • Customer Focus: A proven track record of delivering exceptional customer service and a deep understanding of the importance of building strong relationships.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas and negotiate effectively.
  • Problem-Solving: Strong critical thinking and problem-solving skills, with the ability to remain calm and composed under pressure.
  • Business Acumen: A solid understanding of business operations and the ability to analyze data to inform decision-making.
What We Offer
  • Competitive Compensation: A competitive salary and commission structure, with opportunities for growth and advancement.
  • Benefits Package: A comprehensive benefits package, including health insurance, dental plan, and paid time off.
  • Collaborative Environment: A dynamic and supportive work environment, with opportunities to collaborate with a talented team of professionals.
About Us

Emergency Plumbing Service is a leading provider of commercial plumbing services in North Texas. We pride ourselves on our commitment to customer satisfaction, our focus on employee development, and our dedication to making a positive impact in our community.



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