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Client Support Associate

2 months ago

Lewisville, Texas, United States eTeam Full time

Position Title: Customer Support Specialist

Work Environment: Remote

Contract Duration: 1 Year with Potential for Extension

Compensation: $25 per hour

Industry: Financial Services

Role Overview:

  • The Customer Support Specialist plays a vital role in addressing inquiries, feedback, and concerns related to the organization’s offerings.
  • With moderate oversight, this position serves as the initial support tier to resolve standard customer challenges.
  • The specialist is tasked with delivering a superior customer experience and fostering positive connections between clients and the organization.

Key Responsibilities:

  • Handles incoming customer service inquiries and provides basic troubleshooting and solutions for standard issues.
  • Delivers exceptional customer service to meet and surpass service expectations.
  • Responds to a significant volume of straightforward inquiries (e.g., product details, pricing, billing queries).
  • Utilizes established scripts and response frameworks to address customer questions, directing them to relevant resources or senior personnel as necessary.
  • Records customer feedback and issues for future reference.

Qualifications:

High School Diploma preferred.

Work Environment:

Primarily sedentary tasks.

Career Level: Entry to Intermediate.