Client Support Representative
2 weeks ago
As a vital member of our team, the Customer Service Specialist plays a crucial role in ensuring client satisfaction and service excellence.
Qualifications:
- Minimum of 2 years of experience in customer service.
- Proficiency in MS Office applications.
- Strong skills in customer care and support.
Key Responsibilities:
- Handle incoming customer service inquiries and provide basic troubleshooting and solutions for routine issues.
- Deliver exceptional customer service to meet and exceed service level expectations.
- Address a high volume of general inquiries, including product information and billing concerns.
- Utilize established scripts and guidance tools to respond to customer questions.
- Direct customers to available resources, secondary references, or senior staff when necessary.
- Record customer feedback and complaints for further analysis.
- Foster a positive customer experience, strengthening the relationship between clients and the organization.
Join us in our mission to provide outstanding service and support to our valued customers.
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