Community Engagement Manager

2 weeks ago


Charlotte, North Carolina, United States LSA Management, LLC Full time

JOB TITLE:
Community Engagement Manager

DEPARTMENT:
Property Management

REPORTS TO:
Regional Property Manager

SUPERVISES:

NA FLSA STATUS:
Exempt
* *Senior Housing experience required*

COMPANY SUMMARY:
LSA Management is a forward-thinking property management firm that merges the expertise and dedication of Laurel Street with a long-term focus on quality and impact. Our mission is to enhance value for residents, team members, and partners alike. LSA is committed to delivering top-tier property management services for apartment communities throughout the Southeast. Headquartered in Charlotte, LSA Management oversees property management for all Laurel Street communities across Georgia, Virginia, and North Carolina, currently managing 3,000 units and aiming for a portfolio of over 10,000 units by 2030. Laurel Street is a mixed-income housing developer and owner with a development portfolio nearing 5,000 units across the Southeast, dedicated to providing exceptional housing opportunities for families of all income levels.

POSITION SUMMARY:

The Community Engagement Manager is responsible for overseeing the community in a manner that is both efficient and profitable, fostering an environment that promotes satisfaction and well-being among residents and associates, in alignment with the company's goals and objectives.

EXPECTATIONS FOR ALL EMPLOYEES: Uphold the organization's values and culture by encouraging collaboration, innovation, excellence, and a commitment to the communities we serve, while meeting the owner's goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Resident Relations & Customer Service:
- Ensure a positive experience throughout the entire resident life-cycle, from move-in to move-out.
- Implement a system for delivering necessary services to residents, promptly addressing complaints.
- Act as an advocate for residents by effectively communicating their concerns to senior leadership.
- Serve as a resource center for residents regarding community-living experiences.
- Organize and manage resident events and retention programs.
- Maintain a secure and confidential file for each resident.

Financial Oversight:
- Understand the financial health of the assigned community by regularly reviewing budget comparisons.
- Drive financial growth through effective marketing and leasing of residential units and additional revenue streams.
- Manage budgets, rent rolls, projections, and occupancy goals.
- Prepare and produce monthly financial reports accurately and timely.
- Collaborate with the Regional Manager to prepare the Property Annual Operating Budget.

Staff Leadership:
- Inspire team members to achieve higher performance levels by setting clear goals.
- Oversee on-site operations, ensuring smooth property management.
- Promote a high-performing team environment through regular feedback and training.
- Facilitate effective communication with residents, community agencies, owners, and team members.
- Regularly assess employee performance and provide constructive feedback.

Compliance and Regulations:
- Conduct all business in accordance with company policies, Fair Housing, and other relevant laws.
- Ensure compliance with local, state, and federal agency requirements.
- Address any potential housing violations and liability concerns.

Physical Demands & Working Conditions:
- This position involves working within the community, including accessing residents' units for safety matters and maintaining a normal office environment. The role may involve interaction with residents, employees, and the public.


Qualifications:
- Senior Housing experience required.
- 5-7 years of experience in property management, including 2+ years as a community/property manager.
- Strong interpersonal, verbal, and written communication skills.
- Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet, and email.

Job Type:
Full-time
Pay:
$50,000 - $55,000 per year

Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance

Schedule:
- 8-hour shift
- Day shift
- Monday to Friday

Experience:
- Property management: 5 years (Required)
- Fair Housing regulations: 5 years (Required)
- LIHTC: 5 years (Required)
- Yardi: 3 years (Required)

License/Certification:
- Driver's License (Preferred)

Work Location:
In person

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