Community Management Supervisor

2 weeks ago

Charlotte, North Carolina, United States Community Association Management Full time
Job Overview

Primary Objective

Under the guidance of the Director of Operations, the Community Management Supervisor provides exceptional leadership and high-quality management services to the Self-Managed and Accounting-only Homeowner's Associations. This role encompasses both oversight of Association Coordinators and direct management of a designated portfolio of accounts. The ideal candidate will possess substantial experience in Homeowner Association management and will collaborate closely with the Board of Directors of the assigned communities.

Key Responsibilities

Leadership Responsibilities

  • Oversees all Association Coordinators within assigned portfolios, including recruitment, training, mentoring, and implementing corrective actions as necessary.
  • Reviews and approves staff timekeeping, collaborating with Human Resources to address attendance issues.
  • Establishes productivity benchmarks for each Association Coordinator, communicating these standards to enhance performance and individual success, ensuring adherence to company policies.
  • Conducts performance evaluations for Association Coordinators, providing constructive and positive leadership.
  • Addresses complaints and challenges related to community management, assisting Association Coordinators in resolving issues.
  • Facilitates regular meetings with staff to disseminate information, updates, and gather feedback to ensure clarity of directives and goals.
  • Monitors individual performance against established standards and expectations.
  • Participates in ongoing training relevant to job functions.
  • Responsible for compiling reports and insurance claims for damages to Association properties, including damage assessment, repair cost estimation, and ensuring compliance with Board approvals.
  • Ensures that assigned communities receive appropriate training and adhere to established customer service standards.

Community Management Duties

  • Manages a designated portfolio of communities, preparing for eventual assignment to a Community Manager.
  • Maintains up-to-date knowledge of state regulations and statutes applicable to the company's operations.
  • Develops a thorough understanding of each Association's governing documents, management contracts, and specific community needs.
  • Prepares monthly management reports for the Board of Directors, offering recommendations to enhance community aesthetics and foster resident harmony, covering financials, work orders, and compliance issues.
  • Prepares for and attends Board meetings, Annual meetings, or special sessions, ensuring compliance with governing documents and overseeing voting processes.
  • Reviews vendor invoices prior to payment, analyzing expenses against budgetary constraints and addressing any discrepancies with the Association.
  • Assists Association Coordinators in the preparation and management of annual operating and capital budgets for assigned communities.

General Responsibilities

  • Conducts investigations and reports findings to Executive Management regarding at-risk clients.
  • Assists in the amendment process of Association governing documents.
  • Participates in Business Development meetings and informational sessions.
  • Inspects communities as necessary to ensure proper maintenance and provides monthly site inspection reports to the Director of Operations.

Qualifications and Requirements:

  • Minimum of 5 years of demonstrated experience in Homeowner Association Management.
  • Associate degree or equivalent from a two-year college or technical school; or 5+ years of related experience; Bachelor's degree preferred.
  • Strong organizational and communication skills.
  • Proven ability to manage effective teams and develop strategic solutions.
  • Ability to work under pressure, prioritize tasks, and meet deadlines.
  • Detail-oriented with excellent time management capabilities.
  • Ability to engage with a diverse group of individuals.
  • Exceptional verbal and written communication skills, along with strong customer service abilities.
  • Demonstrated capacity to represent the organization positively and professionally.
  • Effective in both team-oriented and independent work environments.

Physical Requirements:

This position typically requires a 40-hour work week, Monday through Friday, from 8:00 A.M. to 5:00 P.M. Additional hours may be necessary for meetings and on-call emergencies.

Safety Considerations:

Minimal safety hazards are present in general office conditions, though travel to various sites may involve exposure to typical safety risks associated with property management.

This job description is not exhaustive and may be subject to revision. The employer reserves the right to modify this description at any time. Employment is at-will, allowing either party to terminate the relationship at any time for any reason.

Benefits:

Medical

Dental

Vision

Life Insurance

401K

Paid Time Off

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