Community Management Supervisor

2 weeks ago

Charlotte, North Carolina, United States Community Association Management Full time
Job Overview

Core Objective

Under the guidance of the Director of Operations, the Community Management Supervisor is responsible for providing exceptional leadership and community management services to the Self-Managed and Accounting-only Homeowner's Associations. This role encompasses both oversight of a team and management of a designated portfolio of accounts. The ideal candidate will possess extensive experience in HOA management and will collaborate closely with the Board of Directors of the assigned communities.

Key Responsibilities

Leadership Duties

  • Oversees all Association Coordinators within assigned portfolios, including recruitment, training, mentoring, and implementing corrective actions as necessary.
  • Reviews and approves staff timekeeping, collaborating with Human Resources to resolve attendance issues.
  • Establishes productivity benchmarks for each Association Coordinator, ensuring alignment with company standards to optimize performance and success.
  • Conducts performance evaluations for Association Coordinators, providing constructive feedback and professional guidance.
  • Addresses complaints and challenges related to community management and internal operations, supporting Association Coordinators as needed.
  • Facilitates regular one-on-one and group meetings with staff to share updates, clarify goals, and gather feedback.
  • Monitors individual performance against established standards and expectations.
  • Participates in ongoing training relevant to the role.
  • Responsible for preparing reports and managing insurance claims for damages to Association properties, including assessing damage, estimating repair costs, and advising on claim-filing processes.
  • Ensures that assigned communities receive necessary training and adhere to established service standards.

Community Oversight

  • Manages a portfolio of communities as required, preparing for eventual transition to a designated Community Manager.
  • Maintains up-to-date knowledge of state regulations and statutes applicable to the company's operations.
  • Develops a thorough understanding of each Association's governing documents, management contracts, and specific community needs.
  • Prepares monthly management reports for the Board of Directors, offering recommendations to enhance community aesthetics and foster resident harmony, covering financials, work orders, and compliance issues.
  • As necessary, prepares for and attends Board meetings, ensuring compliance with governing documents and overseeing voting processes.
  • Reviews vendor invoices prior to payment, analyzing expenses against budgetary constraints and addressing any discrepancies with the Association.
  • Assists Association Coordinators in the development and management of annual operating and capital budgets for assigned communities.

General Responsibilities

  • Investigates and reports on clients at risk to Executive Management.
  • Assists in the amendment process of Association governing documents.
  • Participates in Business Development meetings and informational sessions.
  • Conducts inspections of communities to ensure proper maintenance and provides monthly reports of site inspections to the Director of Operations.

Qualifications and Requirements:

  • Minimum of 5 years of demonstrated experience in Homeowner Association Management.
  • Associate degree or equivalent from a two-year college or technical school; or 5+ years of related experience; Bachelor's degree preferred.
  • Strong organizational and communication skills.
  • Proven ability to lead effective teams and develop strategic solutions.
  • Capacity to work under pressure, manage multiple tasks, meet deadlines, and prioritize effectively.
  • Detail-oriented with excellent time management capabilities.
  • Able to engage with a diverse range of individuals.
  • Exceptional verbal and written communication skills, alongside strong customer service abilities.
  • Demonstrated capacity to represent the organization positively and professionally.
  • Ability to work well in both team-oriented and independent settings.

Physical Requirements:

This position typically requires a 40-hour work week, generally from 8:00 A.M. to 5:00 P.M., Monday through Friday. Flexibility for after-hours and weekend commitments may be necessary, including responding to on-call emergencies.

Safety Considerations:

Minimal safety hazards are present in general office conditions. However, travel to various sites may expose the individual to typical safety risks associated with property management.

This job description is not exhaustive and may be subject to revision. Management reserves the right to modify this description at any time. This document does not constitute a contract of employment, and either party may terminate employment at any time for any reason.

Benefits:

Medical

Dental

Vision

Life Insurance

401K

Paid Time Off

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