Community Engagement Coordinator

2 weeks ago

Charlotte, North Carolina, United States Cedar Management Group, LLC. Full time
Job Overview

The role of the Community Engagement Coordinator is to support the operational functions of the department. The individual in this position will be tasked with various job-related responsibilities and duties as required.

Key Responsibilities

To successfully fulfill the essential functions of this role, the individual must be capable of performing the following:

  • Demonstrate proficiency in Google Suite applications, including Gmail, Docs, and Sheets.
  • Effectively communicate in person or via telecommunications with clients and colleagues, fostering a positive interaction with a diverse clientele.
  • Exhibit strong interpersonal, written, and verbal communication skills.
  • Manage multiple tasks and work independently within established guidelines, prioritizing effectively to meet deadlines and adapt to changing circumstances.
  • Showcase strong decision-making, organizational, and problem-solving abilities.
  • Facilitate the creation and management of Team Chat Groups.
  • Oversee the daily workload of Community Engagement Assistants.
  • Conduct weekly team meetings to assess progress and address concerns.
  • Participate in community management meetings and other scheduled discussions as required.
  • Ensure that new Community Engagement Assistants receive appropriate training and ongoing support.
  • Conduct timely one-on-one meetings with team members.
  • Ensure adequate staffing and coverage within the department.
  • Keep management informed of any potential issues or escalations involving team members or clients.
  • Document all communications accurately.
  • Handle incoming calls and emails, providing follow-up on specific inquiries.
  • Assist homeowners with questions related to statements, violations, maintenance, and other HOA-related matters.
  • Research and gather information to address client needs effectively.
  • Manage paperwork filing and other assigned tasks.
Core Competencies

To excel in this position, the individual must demonstrate proficiency in the following competencies:

Personnel Management:
  • Adhere to applicable laws and regulations regarding sensitive and confidential information.
  • Report any concerns or issues promptly to the direct supervisor or HR manager.
Training:
  • Follow all training protocols and schedules diligently.
Judgment:
  • Make informed decisions using policies, procedures, and data.
  • Identify potential problems and communicate them to the appropriate parties.
Client Focus:
  • Demonstrate care and concern for client needs.
  • Ask questions to fully understand client requirements.
  • Utilize policies and resources to exceed client expectations.
Execution and Results:
  • Ensure thorough and accurate completion of work tasks.
  • Prioritize effectively to achieve results.
  • Act with urgency to meet deadlines.
Planning and Improvement:
  • Take responsibility for personal work outcomes.
  • Identify necessary steps to complete assigned tasks.
Communication:
  • Listen actively and ask clarifying questions.
  • Communicate in a professional and respectful manner.
Ethics and Compliance:
  • Adhere to all company policies and procedures.
  • Exhibit integrity and ethical behavior in all work situations.
Qualifications

Education and Experience:

  • High School Diploma.
  • 3-5 years of relevant experience or an equivalent combination of education and experience.
  • Prior experience with Vantaca is required.
Adaptability:
  • Adjust to changing work demands effectively.
  • Maintain focus on tasks when faced with challenges.
  • Be open to feedback and willing to learn.
Physical Requirements

The following physical activities are necessary to perform essential functions of this position:

  • Ability to move, lift, and carry supplies weighing less than 20 pounds.
  • Proficient in creating documents and reports using a computer.
  • Ability to enter and locate information on a computer.
  • Visual verification and reading of information.
  • Ability to sit for extended periods.
  • Physical presence in the office as required by business needs.

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