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Community Engagement Manager

2 months ago

Charlotte, North Carolina, United States COhatch Full time

About the Position

The Community Engagement Manager plays a pivotal role in fostering a welcoming and friendly environment for both members and guests, aiming to cultivate a genuine sense of community. This individual will oversee the daily functions of a COhatch location, ensuring that operations run smoothly and efficiently.

Key Responsibilities:

Daily Operations

  • Maintain an inviting atmosphere, ensuring cleanliness and orderliness.
  • Engage actively with local community members.
  • Manage opening and closing procedures effectively.
  • Order supplies as necessary to support operations.

Front Desk Management

  • Handle phone inquiries and voicemail messages.
  • Welcome members and visitors warmly.
  • Oversee member communications to ensure clarity and engagement.

New Member Integration

  • Conduct tours and facilitate the onboarding process for new members.
  • Manage member invoices, payments, and overall customer experience.

Community Outreach & Engagement

  • Establish a strong local presence by participating in community events.
  • Plan, schedule, and execute monthly outreach initiatives.
  • Communicate upcoming member events effectively.

A minimum of 2 years of experience in hospitality or event coordination is preferred, along with established local connections.

Work Schedule

This position operates Monday through Friday, with occasional weekend and evening commitments as determined by leadership.

Compensation Package

Salary is commensurate with experience and includes a bonus structure. Benefits include health coverage, a 401K plan with matching contributions, paid time off, holidays, and access to discounted vacation properties.